Project Manager - Social Media

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Job Purpose:

TThe role holder is responsible for supporting the development and execution of social media strategies and initiatives to facilitate business requirements, ensuring that is aligned with established standards and guidelines

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Key Accountabilities:

Social Media Management

• Coordinate the execution of daily activities related to social media campaigns such as online advocacy, writing editorial, community-outreach efforts, promotions, etc.
• Drive the growth and adoption of social media channels as a marketing and communications tool and increasing usage of remote channels.
• Prepare social media content to be uploaded on websites in line with the requirements and in adherence to the standards.
• Monitor Dubai Chambers social media presence in websites and other social media platforms and ensure that content is uploaded in a timely and accurate manner.
• Ensure effective liaison with other departments and sections to get regular updates on each of their news/events and to promote usage of social media channels, while maximizing social media presence.
• Liaise with PR/Social Media agencies whenever required to facilitate business requirements and ensure that activities are carried out as per the established standards and guidelines.
• Highlight insights gathered from social media platforms and provide feedback to the teams, to support in executing activities in line with operational strategies.
• Prepare and provide periodic reports to the senior management pertaining to social media effectiveness and specific campaigns, which will facilitate decision making processes.
• Keep abreast of latest of social media tools, trends and applications for the purpose of aligning it to current systems and controls

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Information Security

• Adherence to the information security policies/processes/program and for reporting any security breaches or incidents to the direct management.

 Policies, Systems, Processes & Procedures

• Contribute to the identification of opportunities for the continuous improvement of departmental systems, policies, processes and practices considering ‘international leading practices’ to improve productivity and operational efficiency.
• Provide critical input to support the development of Department’s systems, policies, processes, and procedures to meet business requirements.
• Ensure team members comply with all Department’s policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

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Quality, Health, Security, Safety and Environment

• Ensure compliance with regulatory requirements and relevant quality, health, safety, security and environmental procedures and controls across the Department to guarantee employee safety and delivery of high-quality services.

 Reporting

• Prepare reports in a timely and accurate manner to meet the departmental requirements, policies and standards.

Others

• Other relevant tasks of the job purpose when, and if required

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Qualifications & Experience:

Minimum Qualification

• Bachelor’s Degree OR 3-year Diploma in Marketing or a relevant field from a recognized university
• Master’s Degree in Marketing or a relevant field from a recognized university is preferred

Minimum Experience and Skills

• 3 - 5 years of experience in Social Media/Digital and/or marketing operations position
• High command of English & Arabic (reading, spoken, written)
• Experience in the UAE is a must
• Proficiency in Microsoft Office
• Knowledge of latest trends in social media tools, applications, channels, design and strategy
• Knowledge and understanding of social media platforms, their respective participants and how each platform can be deployed in different scenarios
• Knowledge of social media optimization techniques
• Experience in writing and developing content for social media

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Competencies:

• Social Media Management
• Understanding of digital campaign and social media marketing tool
• Writing & content editing ability

Competencies