Manager - Facility Management

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Job Purpose:

To manage the efficient and effective planning and delivery of facilities management, maintenance and HSE services across Dubai Chamber to ensure compliance with the requirements, protocols and established standards and to reflect the image of the organisation.

Strategic Contribution

• Ensure effective cascading of the Administration departmental strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.

People Management

• Manage the effective achievement of assigned objectives through the leadership of the Facilities Management section by setting of individual objectives, managing performance, developing and motivating staff to maximize sectional performance.
• Assign various marketing projects to the Facilities Management section team members and manage their implementation, taking into account project size, individual capability and workload, in order to ensure all projects are implemented effectively.

Budgeting and Financial Performance

• Develop and recommend the Facilities Management sectional budget and monitor financial performance versus the budget while ensuring all related activities are conducted in line with the approved guidelines.

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Facilities Management

• Manage the development, review and implementation of an annual maintenance plan to ensure Chamber facilities meet the required standards to enable effective business operations.
• Manage and oversee the work of the outsourced facility contracts, including but not limited to Mechanical Electrical and Plumbing (MEP) maintenance, security, cleaning, landscaping, catering, office services, transportation, etc. for Chamber, to adhere to the plan and ensure a safe and comfortable work environment.

Health Safety and Environmental (HSE) Aspects

• Oversee the development of an HSE plan for Chamber facilities, including scheduled fire drills, emergency plans, etc. and monitor the implementation, in order to ensure compliance to the HSE requirements and a safe working environment.
• Review and manage the development of HSE related reports in order to highlight to the management any related issues and take timely actions.
• Manage all activities related to any certification such as LEED (Leadership in Energy & Environmental Design, ISO 14001, ISO45001, ISO 27001, ISO 9001, etc…

Relationship Management

• Manage and maintain key relationships with external service providers including facilities management service providers, security companies, etc. and promptly resolve any issues to ensure high quality and cost-effective services to meet organisational needs.

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• Ensure the identification, sourcing, selection and management of external service providers for facilities management services in liaison with the Administration Director and the Procurement and Contract section, to ensure that all services meet the requirements, are cost-effective and in line with defined standards.
• Manage the regular evaluation of the contracted services to ensure contractors are adhering to agreed service levels, and ensure corrective actions are taken where necessary.

Information Security

• Adherence to the information security policies/processes/program and for reporting any security breaches or incidents to the direct management.

Policies, Systems, Processes and Procedures

• Contribute to the identification of opportunities for the continuous improvement of departmental systems, policies, processes and practices considering ‘international leading practices’ to improve productivity and operational efficiency.
• Provide critical input to support the development of Department’s systems, policies, processes, and procedures to meet business requirements.
• Ensure team members comply with all Department’s policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

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Quality, Health, Security, Safety and Environment

• Ensure compliance with regulatory requirements and relevant quality, health, safety, security and environmental procedures and controls across the Department to guarantee employee safety and delivery of high-quality services.

Reporting

• Ensure that all departmental reports are prepared timely and accurately and meet Dubai requirements, policies and quality standards.

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Others

• Other relevant tasks of the job purpose when, and if required

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Minimum Qualification

• Bachelor’s degree in electromechanical engineering, or a relevant field
• Certificate in ISO 14001 & OHSAS 18001 is a preference

Minimum Experience and Skills

• 6 – 8 years of progressive experience in facilities management, security and firefighting systems with at least 4 years at a managerial/ supervisory level
• Experience in MEP maintenance & operation field and Audio Visual installation
• Basic Leadership in Energy and Environmental Design experience
• Experience in team management and quality managemen
• Excellent knowledge in MS applications

Competencies