Investment Manager - Africa Region

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Job Purpose:

To ssupport the Regional Director in operational management and effective delivery of services and KPI’s assigned. This role focuses on facilitating the establishment of companies and investments in Dubai while assisting Dubai-based businesses in expanding their products, services, and investments globally

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Key Accountabilities:

Operational and Strategic Support:

• Assist the Regional Director in managing daily operations and follow-up on leads generated, key initiatives and projects.
• Maintain the attraction opportunities data base pool - ensuring optimization of all relevant information via the assigned systems.
• Support Regional Director in business attraction/expansion pre-screening, and co-attend meetings   as and when necessary. 
• Maintain the assigned expansion opportunities data base pool - ensuring optimization of all information relevant to the assigned Dubai based companies.
• Follow up with the Chambers business supporting functions for new requests, data extraction, and other assigned matters.
• Prepare reports, presentations, and analyses to support decision-making processes.

Account Management (Attraction/Expansion)

• Support companies establishing their operations in Dubai, from license issuance to other basic business set up requirement.
• Assist Dubai-based companies in expanding their products, services, and investments globally.
• Attend Dubai based events, exhibitions, and forums to identify attraction opportunities, expansion partners and client data base enhancement.  

• Act as the point of contact to handle companies’ and individual business visits to facilitating meetings with Dubai ecosystem players (regulators, SOEs, private companies, etc.)

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Inforamtion Security

• Adherence to the information security policies/processes/program and for reporting any security breaches or incidents to the direct management.

Policies, Systems,Procesess and Procedures

• Contribute to the identification of opportunities for the continuous improvement of departmental systems, policies, processes and practices considering ‘international leading practices’ to improve productivity and operational efficiency.
• Provide critical input to support the development of Department’s systems, policies, processes, and procedures to meet business requirements.
• Ensure team members comply with all Department’s policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Quality, Health, Security, Safety and Environment

• Ensure compliance with regulatory requirements and relevant quality, health, safety, security and environmental procedures and controls across the Department to guarantee employee safety and delivery of high-quality services.

Reporting

• Ensure that all departmental reports are prepared timely and accurately and meet Dubai requirements, policies and quality standards.

Others

• Other relevant tasks of the job purpose when, and if required

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Qualifications & Experience:

Minimum Qualification

• Bachelor's degree in Buisness Administration , Marketing or relevant feild

Minimum Experience and Skills

• 3-5 years of progresive experiencwe in a relevant field.
• Hands on experience in client relationship management and an ability to deliver excellent customer experience
• Experience with client relationship management and PR

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Competencies:

• Relationship and key account management skills
• Strong client service orientation
• Customer Service skills
• Stakeholder Management skills
• Selling and negotiation
• Problem solving
• Customer Value Proposition
• Attention  to details

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Competencies